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Messages, Notes & Notifications

How do I send a message (chat) with a client?

Log in to your provider account at https://provider.equi.life/ and follow these steps:. Click on the Clients link in the left hand navigation bar. Click on the Messaging icon within the contact box of the client profile. (Please be certain to create

How does a client message (chat) with me?

Once your client is logged into their client account at https://myhealth.equi.life/, they click on the Messages link in the left hand navigation bar. A red dot appears whenever there is a new message.

How do I receive a message (chat)?

After logging into the Provider portal at https://provider.equi.life, click on the “Message” link on the left hand navigation bar. A red dot appears whenever there is a new message.

What does a message (chat) look like?

When you click on the Message icon, a message box will appear.

Can I search through messages (chats)?

Yes. You simply put your client name within the search box to find their specific messages.

How long does a message (chat) stay live?

Messages stay live for 7 years.

Will I receive a notification when I receive a new chat?

Upon receipt of a new message (chat), a red dot will appear next to the message link in the left hand navigation bar.

Can I send attachments in chat?

This functionality will be included in a future release.

Did chat messages from the prior Coaching Portal transfer into the EquiLife Health Portal?

Unfortunately, chat for the prior Coaching Portal did not transfer over to the EquiLife Health Portal.

How do I receive a message (chat)?

After logging into the Provider portal at https://provider.equi.life/">https://provider.equi.life, click on the “Message” link on the left hand navigation bar. A red dot appears whenever there is a new message.

What does a message (chat) look like?

When you click on the Message icon, a message box will appear.